Frequently Asked Questions
Q: How do I schedule to view a property?
A: To view a property, call Long & Foster Property Management at 252.335.8633. We will work to accommodate your schedule; however, for properties that are currently occupied, we must provide 24 hour notice to the current tenant.
Q: What qualifications must I meet to be considered?
A: Here’s a quick list of qualifications you must meet in order to be considered to rent a property:
- Proof of Income: your monthly household income must be three times the amount of rent
- Must have the security deposit (equal to rent) and first month’s rent available at move in
- Consent to a Credit and Background Check
- Clean Rental History: no past evictions
Q: How do I apply to rent a home?
A: Applying for your home using our Online Application is quick, easy, convenient, and secure.
- Visit www.ecrentconnection.com and fill out a Rental Application
- Pay a non-refundable $25 to have a Credit and Background Check completed
- Once approved, our staff team will contact you to draft the lease and schedule a move-in date
Q:Are there fees associated with my rental application?
A: Yes, there is a one-time $25 application processing fee which covers the cost of the Credit and Background Check. Once approved, you are eligible for any rental listing that falls within the monetary limit approved on your application.
Q: How soon can I move in?
A: Our staff will guide you through the entire move-in process. Once your application is approved, rental deposit and funds are received and the home is ready we’ll get you in right away!
Q: How are security deposits handled?
A: Security deposits are deposited into the trust account. They remain in the trust account until the tenant vacates the property. By law, any security deposit money due the tenant must be refunded within thirty (30) days of move out.
Q: How can I pay the rent?
A: To make the payment process more convenient for you, we offer three methods of payment:
- Online through your tenant portal
- Money Orders
- Cashier’s Check
Q: What other bills/utilities am I responsible for paying?
A: Tenants are responsible for all other bills associated with the home including electric, natural gas, phone, cable, trash, water, etc. A list of these companies will be provided to you in your Move-In Packet.
Q: Do you allow pets?
A: Property listings online will designate if the owner allows pets. There is a non-refundable pet deposit of $300.00 and a maximum of two pets are allowed.
Q: Who do I contact for maintenance and repairs to my property and do I pay for these?
A: For any maintenance and repairs to the property, please contact Long & Foster Property Management at 252.335.8633 or you can put in a Work Order online through your tenant portal. The owner pays for maintenance and repairs, unless the tenant has agreed to assume responsibility.
Q: Can I paint or make changes to the rental property?
A: You must contact Long & Foster Property Management before painting or making any changes to the interior or exterior of the property. Once the Property Management team is notified, we must contact the home owner for permission.
Q: What happens if I need to break my lease?
A: Depending on your specific circumstances and the reason for breaking your lease, the fees may vary. Please discuss this with a Long and Foster Property Management Staff.
Q: Can the Property Management Staff enter my home when I’m not home?
A: The Long & Foster Property Management team does perform periodic inspections of the home. We will contact you to schedule these visits with reasonable notice; however, if we don’t receive a response, we will proceed with the scheduled appointment.
Q: Is smoking allowed in my property?
A: Smoking is not allowed in the interior of the rental home.
Q: What determines the rent for my property?
A: Ultimately the rental market. We use our marketing skills, analysis, and judgment to optimize rents in accordance with your goals.
Q: How are security deposits handled?
<strongA: Security deposits are deposited into the trust account. They remain in the trust account until the tenant vacates the property. By law, any security deposit money due the tenant must be refunded within thirty (30) days.
Q: How are tenants selected?
A: We carefully screen each prospective tenant and verify rental history, employment, and obtain a report which includes credit and evictions.
Q: Do I pay for processing the tenants’ applications?
A: No. You pay nothing.
Q: Who pays for the maintenance and repairs to my property?
A: The owner pays for maintenance and repairs, unless the tenant has agreed to assume responsibility. In that case, we will seek reimbursement on your behalf from the tenant. Because we deal with a large volume of property, we can normally contract at considerable savings to you for repairs and maintenance. We save you money whenever possible.
Q: Who pays for marketing my property?
A: We pay for all signage and labor costs related to marketing your property for rent.
Q: Are management fees tax deductible?
A: Generally, as a direct expense item. However, you should confirm this with your tax adviser as your specific situation may be different.
Q: What is typically involved in preparing a property to be rented?
A: Generally, you should expect to make the property move-in ready for a tenant. This may involve painting or patch work, carpet cleaning, and minor repairs. Your property will rent quicker and demand a higher rental value if it is in good condition.